Enterprise Knowledge Platform
Built an enterprise knowledge workspace with six ingestion pipelines and 226,142+ indexed chunks across four sources, powered by Qdrant.
Enterprise Knowledge & ServiceNow
Connect company knowledge to useful answers, with scoped access and traceable sources.
Focus
- RAG and ingestion pipelines
- ServiceNow architecture
- MCP tools and integrations
How I approach it
Organize sources around the questions people actually ask. Make ingestion repeatable, check access at retrieval, and keep source references attached to the answer.
Related work
ServiceNow Service Modeling
Built a multi-agent system that turns ServiceNow incident history into a CSDM service model and a 13-section report.
Enterprise AI Assistant
Built a specialist AI assistant across 40,000+ ServiceNow documentation pages and cut per-request cost from about $2.19 to $0.04–$0.06.