ServiceNow Service Modeling
Built a multi-agent system that turns ServiceNow incident history into a CSDM service model and a 13-section report.
Incidents into a service model · Role: Architect & Engineer
Architecture
- Four workers analyze business, technology, foundation, and infrastructure domains.
- A deterministic reducer merges results without another model call.
- Checkpoints resume interrupted runs; five synthesizers produce separate report sections.
Results & scale
- 500-record processing chunks
- Four domain workers and a 13-section report
Technology stack
- Python
- Azure AI Foundry
- ServiceNow
- CSDM
My contribution
Original worker, reducer, and report-generation architecture.