ServiceNow Expert Agent
Production-grade multi-agent system managing 12 ServiceNow domains with circuit breakers, checkpointing, and tenant isolation.
Enterprise Orchestration · Role: Principal Engineer
Architecture
- 18 specialized LangGraph agents
- PostgreSQL checkpointing for session resumption
- Per-user ChromaDB memory isolation
Scale and implementation
- 354,977 LOC base
- 10 concurrent asyncpg connections
- Supports multi-tenancy via env override propagation
Technology stack
- ServiceNow
- LangGraph
- PostgreSQL
- MCP
- Python