# ServiceNow Service Modeling

Built a multi-agent system that turns ServiceNow incident history into a CSDM service model and a 13-section report.

Source: https://www.iamfern.com/projects/csdm-inference

Role: Architect & Engineer

Contribution: Original worker, reducer, and report-generation architecture.

## architecture

- Four workers analyze business, technology, foundation, and infrastructure domains.
- A deterministic reducer merges results without another model call.
- Checkpoints resume interrupted runs; five synthesizers produce separate report sections.

## Results & scale

- 500-record processing chunks
- Four domain workers and a 13-section report

## stack

- Python
- Azure AI Foundry
- ServiceNow
- CSDM